Susan Croston

Director of Organisation & Strategy

Susan joined the Hamilton team in November 2008 and currently holds the position of Director of Organisation & Strategy. Susan is responsible for ensuring operational effectiveness throughout all departments, articulating strategic areas of focus, and assisting senior-level management to formulate plans to achieve long-term goals. Susan oversees Hamilton’s technology and systems securities, including compliance with industry standards, marketing activities and portfolio wide ESG and CSR strategies.

Prior to this appointment, Susan was a Director within Hamilton’s asset management team, where she was involved in the reporting and financial monitoring of a 36-property asset management portfolio across the UK, having gained previous experience across all of Hamilton’s service lines.

Before joining Hamilton, Susan held the position of Graduate Surveyor for Christie + Co in London, almost exclusively within the hotels department. She received invaluable exposure to the property market and spent considerable periods of time with the Hotel Advisory and Investment and Development teams.

Susan graduated with a B.Sc. (honours) degree in Business Management from the University of Essex and has completed her Masters (M.Sc.) in Real Estate Development from the University of Westminster, London. She also holds a Certificate in Hotel Real Estate Investments and Asset Management from Cornell University and a Certificate in Mastering Digital Marketing from the London Business School.